The role requires providing phone, Email and chat support for the end users for one of our prestigious client. This is an L1 role where the incumbent is expected to be aware about ITIL methodologies - Incident, Service Request, Change and Problem. The role demands excellent communication skills - oral and written, good customer handling skills and excellent collaboration skills with ability to work in 12X5 shift. The person will contribute towards effective resolution of the issues. Ideal candidate must be an experienced professional from same or similar field. He/She must possess good knowledge of Windows, Active Directory, O365, and VPN. The person will contribute towards achieving project deliverables (SLAs/KPIs/Improvements etc.). The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.