Provide remote support for Level 2 issues (desktop, server and infrastructure support).
Follow task creation, work, closure, and escalation procedures.
Support team members with resolving client issues.
Meet or exceed position Key Performance Indicators (KPIs).
Serve as a technical escalation point and mentor to Level 1 Engineers.
Producing and providing technical training to team members.
Excel in the areas of:
Remote troubleshooting skills.
Client service skills.